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Step-by-step guide for Policyholders completing the TMU Management Ltd. Travel Insolvency Chargeback Insurance (TICI) MERCHANT ONBOARDING form

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Acquirer (Policyholder) Name Legal name of the Acquirer 
Merchant Legal Name Legal name of the Merchant as per incorporation documents
Merchant Company formation date Date the Merchant company was formed as er their incorporation document.  
Merchant Company Registration Number Merchant registration number as per incorporation documents 
Merchant Address The registered address of the Merchant. 
Merchant Website URL to the Merchant’s website. 
Link to reviews of Sub Merchant e.g TripAdvisor URL to the Merchant’s TripAdvisor or Facebook page showing reviews of their business from customers 
Merchant Travel Business Type Please select the Merchant’s business type:

– Accommodation Provider (Hotels) 
– Ancillary Provider (airport parking, travel insurance etc)   
– Tours & Activities Provider (e.g. day trip to the Grand Canyon, safari in Kruger National Park) 
– Bed Bank (resells hotel beds)   
– Bus Services (local bus service between towns and villages)   
– Coach Operator 
– Cruise (Cruise Provider Princess, P&O, RCCL etc) 
– DMC (Destination Management Company that is based in a particular location/country and sells products and services to a travel agent) 
– Flight Aggregator (Schedule Airline with a fixed itinerary e.g. British Airways or reseller of flight tickets) 
– Ground Transportation Provider (transfers between airport and hotels) 
– Travel Agent (high street shop selling holidays) 
– Schedule Airline (fixed itinerary e.g., British Airways)   
– Online Travel Agent (Love Holidays, Ice Lolly etc)   
– Tour Operator (provides and sells hotel, flight and transfer packages) 
– Camping Grounds, Recreational Parks and Trailer Parks 
– Accommodation Provider (Non-Hotels e.g., AirBnB, Vrbo)   
– Other (none of the above) 
Merchant Average Travel Lead in TimePlease select the time frame relevant 
Merchant Average Travel Seasonality Please select the relevant answer 
Is the Merchant a member of a government scheme such as ABTA or ATOL (or applicable scheme around the world) ABTA (ABTA Ltd, operating as ABTA)
The Travel Association and formerly known as the Association of British Travel Agents, is a trade association for tour operators and travel agents in the United Kingdom. 

ATOL
Air Travel Organisers’ Licensing is a United Kingdom Civil Aviation Authority scheme to give financial protection to people who have purchased package holidays and flights from a member tour operator. 
Merchant Card Turnover Currency The main currency that the Merchant is transacting in when using credit/debit cards 
Merchant Total Annual Turnover Total turnover for the business in a 12-month period 
Projected Annual Acquiring Turnover – Policy Holder Only (GBP)  Only the processing volume you are acquiring for this merchant in a 12 month period 
Last Published Accounts  Please upload a file showing the last audited accounts for the Merchant 
Any useful comments/context/clarification on Merchant financialsPlease free type any information required to expand on the information provided above. 
Additional Documentation Please use this field to upload any additional information you feel is relevant 
Exposure Split The below section asks you to project the split of the merchant sales by the date of travel.

For example, if you sell to a consumer in January for travel in June – this sale alongside all others travelling in June would be included in the June percentage. 

Approximate % of Sales Travelling in January 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in February 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in March 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in April 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in May 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in June 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in July 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in August 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in September 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in October 
This is the % of your sales whereby travel occurs in this month 

Approximate % of Sales Travelling in November 
This is the % of your sales whereby travel occurs in this month

Approximate % of Sales Travelling in December 
This is the % of your sales whereby travel occurs in this month 
Please describe the Customer payment terms with the Merchant For example, agents pay 10% up front and the full balance 30 days before travel or r our customers pay in full up front, or they pay in instalments over X months with the final balance due X days before departure. 
Proposed Settlement Cycle  Response is T + X where T is trade date and X is number of business days after trade date 
Example response T+3, meaning 3 business days after trade date.
Proposed Rolling Reserve Terms/Deposit Terms A Rolling Reserve is where an agreed-upon percentage or amount on each transaction is withheld. 

Deposit is where a fixed lump sum is held for a set period of time. 

Please put N/A (not applicable) if this is not being requested of the merchant. 
Current Security Terms Please confirm what security you have currently with the Merchant. 
Any other Security/Risk Terms with this Sub-Merchant? Please confirm any additional security you have with the Merchant which isn’t listed above 
Submitted By Please confirm the full name of whom is completing the application form. 

Tick the box to give your consent that Trust My Group and its sub-brands will process personal data relating to the entity(s) and individual(s) included in this application for limited and proportionate use. 

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